Refund policy
Last Updated: 18th July 2026
Welcome to The Mitti Naturals. We prioritize product quality and customer satisfaction.
No Return Policy
Due to the nature of our products, we do not accept returns once products have been delivered.
Replacement Eligibility
We only offer replacements under the following circumstances:
Damaged Product
If the product arrives:
- Damaged
- Leaking
- Broken
- Tampered with during transit
Damaged Packaging
If the outer packaging is severely damaged and has affected the product inside.
Replacement Request Process
To request a replacement:
- Contact us within 48 hours of delivery.
- Provide your Order Number.
- Share clear photographs of the damaged product.
- Share images of the shipping package.
- Email the details to info@themittinaturals.com.
Replacement Approval
After verification, we will arrange a replacement at no additional cost.
Situations Not Eligible for Replacement
Replacement requests will not be accepted for:
- Change of mind
- Incorrect product ordered by the customer
- Minor packaging dents that do not affect product quality
- Delayed delivery caused by courier services
- Product usage dissatisfaction after opening
Refunds
Refunds are generally not provided. If a replacement product is unavailable, we may issue a refund at our sole discretion.
Contact Us
For any questions regarding this Refund & Replacement Policy:
Email: info@themittinaturals.com
Phone: 0120 414 7871 and +91 70652 12222
Address:
B-817 & 819, Advant Navis Business Park,
Sector 142, Noida, Uttar Pradesh – 201305